Audrey Rehana

Audrey Rehana (Amseli) currently serves as Responsable de projet client at Cogedim since May 2022 and has held the position of Responsable expérience client at SPB Group since May 2012. In these roles, Audrey is responsible for defining and monitoring performance indicators such as NPS, CES, and CSAT, collecting and disseminating customer feedback, analyzing satisfaction survey results, and overseeing qualitative studies. Additionally, Audrey focuses on enhancing customer journeys through the analysis of communication channels and mystery shopper surveys, while promoting a customer-centric culture within the organization. Prior to this, Audrey worked as Responsable grands comptes at The Estée Lauder Companies Inc. and completed various internships, including an Assistante Attachée de Presse role at Francesco Smalto International. Educational qualifications include a Master’s degree in Marketing & International Business from IPAG Business School, as well as certifications in digital marketing and customer experience from ISM.