Diego Miranda

Diego Miranda is an experienced Workforce Management professional with a strong background in leadership roles across various organizations. Currently serving as Workforce Management Director at Concentrix, Diego has previously held multiple positions including Workforce Management & BI Director at Teleperformance, Senior Workforce Management Manager at Optum, and Regional Workforce Manager at OneLink. Additionally, Diego has served as WFM Country Manager and Workforce Management Coordinator at Teleperformance. Diego holds a degree in Telecommunications Engineering from Universidad 'Francisco Gavidia', obtained between 2005 and 2011.