Karol Lee Isles

Karol Lee Isles has extensive experience in various technical support and quality assurance roles within the customer service industry. Currently serving as an Associate in WFM Reporting at Concentrix since March 2019, Karol has previously held positions including Key Account Manager and Senior QA Specialist at the same company. The expertise includes auditing agent quotations, providing immediate feedback to sales representatives, conducting root cause analysis, and developing Quality Improvement Plans. Past positions at Fonality, Concur, Stream Global Services, and TeleTech involved troubleshooting technical issues, offering client support, and coaching technical support agents, showcasing a strong background in both technical and operational competencies. Karol's educational background includes studies at Feu-East Asia College and Mapúa University.