Shrusti Pithwa

Technical Support Analyst at Concentrix

Shrusti Pithwa is a motivated technical support analyst at Concentrix since April 2024, bringing a rich background in business analysis and IT. Prior roles include business analyst at the Town of Oakville, where Shrusti compiled requirements for Request for Proposals (RFPs) and developed project dashboards, and junior business analyst at Mohawk College / Seniors Connect Hamilton City Housing, where Shrusti elicited and documented business requirements while collaborating with stakeholders. Shrusti's early experience as an IT analyst at Maxgen Technologies involved learning advanced programming in Python and exploring machine learning and AI techniques. Educated at Mohawk College with a Post Graduate Certificate in Business Analysis, Durham College with a Post Graduate Certificate in Data Analytics, and Gujarat Technological University with a Bachelor of Technology in Computer Science, Shrusti combines technical knowledge with analytical skills to drive project success.

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