Mallory Surpless

Mallory Surpless is an experienced customer success professional with a strong background in managing and scaling customer success initiatives across various organizations. Currently serving as Manager of Customer Success at Rippling since May 2022, Mallory previously held roles including Customer Success Consultant at ConductorOne and Director of Customer Success at DataGrail, where foundational contributions were made to market validation and product adoption. At Managed by Q, leadership as Team Lead fostered brand loyalty and engagement, and earlier experiences at Morgan Stanley involved relationship management within corporate services. Mallory's career also includes positions focused on business development, team coaching, and research, underpinned by a Bachelor of Arts in Psychology from Rollins College.