Sheldon Pereira de Assis serves as a Senior Customer Success Manager at Conexia Educação since January 2019, and holds various roles including Gerente de relacionamento, SSO, and Supervisor Pedagógico, leading teams in customer service and pedagogical training. Prior experience includes positions at SEB S/A and Estácio, where Sheldon taught courses in Pedagogy, Psychology, and Medicine. Additionally, collaboration with Grupo SEB involved teaching History and managing educational and technological projects from June 2003 to May 2022. Sheldon completed an MBA in Business Strategy Management at UniDomBosco in 2023, holds a postgraduate specialization in Educational Policy Management from Senac Brasil, and has a Bachelor's and Licentiate degree in History from Centro Universitário Barão de Mauá. Currently, Sheldon is furthering education at Aliança América.