Nikola Iliev

Nikola Iliev is a dedicated professional with experience in managing teams and data analysis. Currently serving as Team Lead for Managed Services at Confluence since March 2023, Nikola oversees analysts, projects, and client relationships while driving quality and process improvement initiatives. Prior roles include Data Analyst at Investment Metrics, where financial data collection and analysis were key responsibilities, and Customer Service Representative at Concentrix. Nikola's managerial experience includes serving as Deputy Manager at MONTECRISTO RETAIL BG EOOD, focusing on employee training and operational efficiency. Previous positions also include customer service roles in the hospitality sector. Nikola holds a Master's degree in Big Data and Artificial Intelligence and a Bachelor's degree in Business Administration and Management from the University of National and World Economy.