Sarah Koenig

Sarah Koenig is a dedicated professional with a strong background in service and support roles, currently serving as Service Desk Supervisor at Acuity Technologies since March 2021. Previously, Sarah held multiple positions at ConnectWise from December 2014 to March 2021, including Support Team Lead and Partner Support Consultant, where responsibilities included managing the ticketing system and liaising with support staff. A graduate of Saint Leo University, Sarah earned a Bachelor's degree in Criminal Justice while working in the university's athletic department. Earlier experience includes serving as a Crew Trainer at McDonald's, focusing on customer service and training new employees.