The Consumer Bankers Association (CBA) is the only member-driven trade association focused exclusively on retail banking. Whether buying a home, financing an education or launching a small business, since 1919, CBA has partnered with the nation's leading retail banks to promote sound policy, prepare the next generation of bankers and finance the dreams of consumers and small businesses. 

Our Corporate Members include the nation's largest retail banks, with 85% holding over $10 billion in assets. Our Associate Members represent the premier providers of goods and services to banks.

Member loyalty is reflected in our membership renewal rate, which consistently remains above 90%. Our 14 standing committees, subcommittees and working groups include top executives from our member banks with expertise in each segment of retail banking. 

Twitter & Instagram: @ConsumerBankers

Banking

Consumer Bankers Association

Lindsey Johnson

Jeannie Bunton

Billy Rielly

Michelle Aughinbaugh

Kelvin Chen

Scott L. Phillips

Todd Olson

Jill Enabnit

Seth Waller

Sarah Lindstrom

Jpmorgan Chase

Cynthia Frederick

Holly Hynes

The Consumer Banking Operations team at the Consumer Bankers Association focuses on enhancing the efficiency and effectiveness of retail banking practices for member institutions. This team collaborates with senior executives and industry experts to develop strategic initiatives, streamline consumer and small business lending processes, and improve client experiences. By fostering innovation and sharing best practices, they aim to empower banks to better serve their customers and adapt to the evolving financial landscape.

Consumer Banking Operations

Leadership Team

Legal and Compliance

Consumer Banking Operations

About

Team members

Other teams at Consumer Bankers Association

Leadership Team

Legal and Compliance