Jocelyn Jazmin Monedo

Jocelyn Jazmin Monedo is an experienced professional in workforce management and analysis, currently serving as an Analyst for Enterprise Applications at Continuum Global Solutions since July 2019, specializing in VERINT WFO administration. Prior roles include Workforce Supervisor at Continuum Global Solutions, and Workforce Scheduling Supervisor and Scheduler at Conduent. Jocelyn has demonstrated expertise in staff coaching, schedule optimization, performance analysis, and workforce training across several companies, including Arriva Medical and StarTek, where a promotion to Resource Planning Supervisor was achieved. Educational credentials include a degree in Computer-based Information System from Colegio de San Lorenzo and foundational education from Saint Paul University and St. Vincent School.