Paul Grillo

Paul Grillo is an experienced IT Support Engineer currently employed at Retro Studios since June 2021. Previously, Paul worked at Nelson Staffing providing internal customer support at Google Fiber and held senior management positions at Trion Worlds, Inc., where responsibilities included leading a team of customer service representatives, managing the migration from Oracle RightNow CRM to Zendesk CRM, and developing training programs. Other roles at Trion involved improving customer experience metrics and implementing fraud prevention measures. Earlier experience includes working as a Program Lead for Phone Support Channel at Electronic Arts and as a Sales Representative at Nordstrom. Paul holds a degree in Business Administration with a focus on Information Systems from San Francisco State University.