Felipe Procópio

Felipe Procópio is a Senior Product Manager at Cora, with a background in product development and customer experience, having contributed significantly since December 2019. Felipe has successfully launched products and enhanced communication infrastructure, notably improving chatbot functionality to address over 70% of customer inquiries through automation and conversational AI. Previous roles include Team Lead in Technology for Customer Service and Senior Customer Experience Analyst, focusing on self-service solutions and optimizing customer service operations. Prior experience includes roles in marketing and partnerships at Fundação Estudar and positions involving research and agricultural assistance at the University of Minnesota and Wagner Greenhouses. Felipe holds a Bachelor's degree in Forest Engineering from Universidade Federal de Viçosa and additional training in Electrical and Electronic Apprenticeship from Senai.