Vanessa Castillo

Vanessa Castillo is a Customer Success Executive at Ideaware since May 2023, with a strong background in sales and customer relationship management. Previously, Vanessa served as an Account Executive for SMB at Salesforce from June 2022 to May 2023, and as a Cloud Renewals Executive for Latin America and Caribbean Countries at SAP from November 2019 to June 2022. In the latter role, responsibilities included end-to-end renewal execution and customer retention strategies. Vanessa also held the position of Bid and Proposal Manager at SAP, managing bidding processes for over 40 bids quarterly, worth more than 1M USD. Earlier experience includes a role as a Customer Development Trainee at Colgate-Palmolive, leading a sales force of over 30 individuals, and as a Team Leader at AIESEC en Colombia, focusing on demand generation and internship programs. Vanessa holds a degree in Industrial Engineering from Universidad ICESI and studied Supply Chain Management and Purchasing at SKEMA Business School.