Yemi Abdul is a skilled Critical Incident Coordinator at Cover-More Group since November 2021, specializing in risk management and resolution of challenges affecting release scope, quality, and schedules. Responsibilities include planning release windows and cycles, managing interrelated processes, ensuring timely software releases within budgetary limits, and providing exceptional customer service. Prior roles include Desktop Support Specialist at Coforge, Network Operation Center and Network Surveillance Specialist positions at IHS Towers Limited, and Incident & Change Management Specialist at Kahfit Consulting & Project. Yemi holds a Master's degree in Information System and Information Technology Management from Griffith University and a Bachelor's degree in Mathematics and Computer Science from the Federal University of Technology Minna.