Sharbashis Das

Sharbashis Das currently holds a position in Process Excellence at CRED since April 2022, focusing on enhancing customer experience across various payment verticals, including Credit Card Bill Payments and Buy Now Pay Later services. This role involves coordinating with multiple teams to improve customer query resolutions and key metrics such as Customer Satisfaction Score and First Time Resolution. Prior to CRED, Sharbashis was part of Park+ in the Founder's Office, where analysis was conducted to address business challenges, and also interned in Business Analytics at the same company, generating insightful reports based on data trends. Earlier experience includes a brief internship as a Business Analyst Trainee at MedTourEasy, where skills in Tableau and data visualization were developed. Sharbashis Das earned a Bachelor of Technology in Metallurgy and Materials Engineering from the National Institute of Technology Durgapur in 2022.