Victoria H.

Victoria H. is a seasoned product manager with extensive experience in digital services, particularly within public sector organizations. Currently serving as a Senior Product Manager at Croydon Council since December 2019, Victoria leads communications and engagement efforts as part of the rollout of a new customer relationship management platform, enhancing resident interactions and service feedback mechanisms. Earlier roles at Croydon Council included managing various Covid-19 response services and online waste and recycling initiatives. Previous experience at NHS Digital involved product management for NHS.UK, improving mental health content and app library functionalities, contributing to significant traffic growth. Victoria's career began at NHS Choices, where roles encompassed product management, editorial responsibilities, and collaboration with health authorities to deliver healthy living information. Additionally, Victoria has a background in journalism and publishing, holding degrees in English Literature from UCL and a postgraduate diploma in Magazine Journalism.