Emily Engstrom

Emily Bearman is an accomplished Front Desk Manager at Crystal Mountain since December 2021, overseeing front office operations and enhancing guest satisfaction through effective analysis and implementation of service strategies. Prior to this role, Emily held the position of Front Desk Manager at Kohler Hospitality, where responsibilities included scheduling and COVID-19 safety policy creation. Emily also completed a comprehensive Management Development Program at Destination Kohler, gaining experience across multiple departments. Earlier professional experience includes serving as a Guest Services Coordinator at Kohler Hospitality and as a Student Ambassador at Concordia University Ann Arbor, which complements a Bachelor's Degree in Business, Hospitality, and Event Management from the same institution. Additional roles include Operational Supervisor and Waitress, contributing to a strong foundation in customer service and operational management.