Cupola Teleservices is the UAE’s first and largest outsourced contact center services provider. Over 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license.

Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels.

We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.

Outsourcing

Call Center

Cupola Teleservices (Cupola)

Taimur Awan

Kiran Arif Aca

Awais Lodhi

Sajjad Hamid

Sabir Kv

The Leadership Team at Cupola Teleservices focuses on strategic decision-making and governance to drive the company's growth and innovation. Comprising the Chief Executive Officer, Chief Technology Officer, and Chief Commercial Officer, this team ensures seamless integration of technology, commercial strategies, and overall business objectives to maintain Cupola's position as a premier outsourced contact center services provider in the UAE.

Leadership Team

Customer Service

Leadership Team

About

Team members

Other teams at Cupola Teleservices (Cupola)

Customer Service