Tom Schmidt

Tom Schmidt has extensive experience in technical support and customer service, currently serving as Teamlead ICT Support at Cygnific since October 2024. Previously, Tom held the position of Senior Technical Support Specialist at Zivver, where responsibilities included enhancing customer experience and improving internal processes. Tom began the journey at Zivver as a Junior Support Specialist and quickly advanced to a Medior role. Earlier career experiences include customer care at Lidl Nederland, interviewing at Mobiel Centre marktonderzoek B.V., and a brief role as Account Executive at TradeTracker. Tom's educational background includes a Leadership program at YEARTH Academy and a degree from Windesheim Flevoland.