Michael Mapfumo serves as a Technical Support Lead at Asurion since January 2023, where responsibilities include managing and resolving complex technical issues, particularly related to mobile network towers. Prior experience includes a role at AlarmClub Inc. as Customer Service Technical Support, achieving a 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Between September 2016 and January 2020, Michael worked as a Data Research Analyst at Webhelp, focusing on data analysis and developing solutions to improve customer service. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and a computing and information systems certificate from Speciss College.
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