The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers.

DWP is responsible for
• understanding and dealing with the causes of poverty rather than its symptoms
• encouraging people to work and making work pay
• encouraging disabled people and those with ill health to work and be independent
• providing a decent income for people of pension age and promoting saving for retirement
• providing value for money and reducing levels of fraud and error
• reducing work-related death and serious injury in workplaces through the Health and Safety Executive

DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.


Government

Technology

Department for Work and Pensions

Peter Schofield

Katie Farrington

Barbara Bradley

Amanda Reynolds

Julie Blomley

Catherine Vaughan

Debbie Alder

Richard Corbridge

Sophie Dean

Katherine Green

Neil Couling

Chris North

Rich Corbridge

The Operations and Service Delivery team at the Department for Work and Pensions (DWP) is responsible for ensuring the seamless delivery of welfare, pensions, and disability benefits to approximately 20 million customers across the UK. This team, composed of professionals such as Work Psychologists, Executive Officers, Work Coaches, and Credit Reviewers, works collaboratively to provide exceptional customer service, support employment initiatives, manage claims efficiently, and uphold the integrity of DWP’s services by reducing fraud and errors. They play a crucial role in promoting work, independence, and financial stability among citizens, while also contributing to policy execution and service quality improvements.

Operations and Service Delivery

Digital and Technology

Digital and Service Management

Director Generals

Operations and Service Delivery

About

Team members

Other teams at Department for Work and Pensions

Digital and Technology

Digital and Service Management

Director Generals