Nalanda Kadam

Nalanda Kadam is an accomplished professional with extensive experience in customer service and grievance redressal within the banking sector. Currently serving as Vice President and Head of Customer Service at Deutsche Bank since January 2017, responsibilities include managing the grievance redressal unit and leading the MD escalations team. Prior to this role, Nalanda held the position of Assistant Vice President at Axis Bank, overseeing complaints management for the MD and social media teams. Nalanda's career began at Johnson & Johnson as a Trainee and has spanned various roles at ICICI Bank, encompassing high net worth individual service and business development. Nalanda holds a BCom LLB degree, specializing in Economics and Law.