Callie Field

Callie Field is an accomplished executive with extensive experience at T-Mobile, currently serving as the President of the T-Mobile Business Group. Field has a proven track record in enhancing customer experiences and elevating service standards, previously holding key roles such as EVP & Chief Customer Experience Officer and EVP of Customer Care, where significant transformations led to industry-leading customer satisfaction. Prior experience includes managing customer care operations in the West Region, overseeing retail and wholesale sales strategies, and engaging in business development to enhance brand partnerships. Educational qualifications include a JD/MBA from Texas Tech University, a BA in Literary Studies from Bard College at Simon's Rock, and executive education programs at Harvard Business School and MIT Sloan. Additionally, Callie Field holds board member positions at Dialpad and ServiceMax.