Daniele Alfarone

Daniele Alfarone is a seasoned technology leader with extensive experience in engineering and customer service solutions. Currently serving as Senior Director of Engineering at Dixa, Daniele focuses on enhancing customer experience by integrating communication channels and customer data. Previously, as Co-founder and CTO at Miuros, Daniele specialized in converting customer service data into actionable insights. The career also includes roles as a Natural Language Processing Consultant, a Doctoral Researcher at KU Leuven, and a Visiting Scholar at the University of Illinois at Chicago, where research centered on Natural Language Processing. Daniele began a career in software development at Jobrapido, contributing to various projects aimed at optimizing marketing processes. Academic credentials include a Master’s in Computer Science from Università degli Studi di Milano-Bicocca and a Bachelor’s in Computer Science and Communication from Università degli Studi di Milano.