Georgina Frost is an experienced professional in operational strategy and change management, currently serving as the Director of Operational Strategy & Change at Dojo since October 2020. Previously, Georgina held similar roles at Paymentsense and OVO Energy, where responsibilities included identifying customer-centric improvements, designing operational processes, and managing teams to enhance customer service through Lean Six Sigma methodologies. Earlier experience at Lloyds Banking Group involved root cause analysis and process improvement across various roles. Georgina holds a Post Graduate Diploma in Health Promotion from Bath Spa University and a Bachelor of Science in Applied Human Nutrition from Queen Margaret University.