Alixda Rivas

Alixda Rivas is an experienced professional in customer experience and operations management, currently serving as BPO Operations Senior Lead at Dollarcity since November 2024. Prior to this role, Alixda held positions at Ubiquity, advancing from Director of Learning Services, where strategic leadership in training and quality was provided for teams across Latin America, the US, and Europe, to Quality and Training Senior Manager, focusing on quality assurance and customer satisfaction. Alixda's extensive career at TELUS International Central America included roles such as Senior Customer Experience Manager and Global Customer Experience Manager, where the emphasis was on quality programs and global alignment of customer experience teams. Alixda's educational background includes a Master's degree in Business Strategic Direction and a Bachelor's degree in Business Administration and Management, alongside certifications in commercial direction.