Andy Ward

Andy Ward is an experienced IT professional currently serving as a Fleet Coordinator at Downer since October 2023. Prior to this role, Andy was a Senior Analyst - Service Desk at Te Whatu Ora Waikato from August 2022 to September 2023, where key contributions included establishing a Knowledge Base in ServiceNow and enhancing ticket triage processes. Andy's background also includes positions such as Shift Lead and Senior Analyst at HCL Technologies, Service Desk Contractor at Waikato Regional Council, and various roles in technical support and operations at organizations like IAG, Wheelers Books, and Heartland Bank Limited. Andy's educational background includes attendance at Rosmini College from 1993 to 1999.