Thulisile Kaunda is a seasoned Business Analyst currently working at Doxim since April 2024, with extensive experience at Liberty Group South Africa from January 2008 to July 2024. Thulisile contributed to business enhancements and the development of new products, examining existing business models to identify solutions. Previous roles included Business Integration Agent, Customer Service Team Lead, Production Analyst, Customer Service Agent, and Call Center Agent. Thulisile's educational background includes a Certificate in Business and System Analysis from Wits Business School, a Bachelor of Commerce in Business Management from the University of South Africa, and a Bachelor of Science in Information Technology from the University of Johannesburg.