Tim B.

Tim B. is an experienced professional in customer experience and operations, currently serving as the Head of Customer Experience for Draper Tools and its sister brand BUNKER Storage since January 2024. Previously, Tim B. worked at cinch from September 2021 to December 2023, where responsibilities included managing Customer Experience and establishing a Sales Affiliates Operation. Earlier experience includes a managerial role at HSBC, overseeing complaints operations during a significant remediation program and managing a team of complaint handlers. Tim B.'s career began at HSBC in various contact center roles, progressing through to leadership positions, and includes experience in recruitment consultancy and insurance.