Chantel Scicluna

Chantel Scicluna currently serves as a CRM Service Analyst at DuluxGroup, focusing on optimizing CRM service processes to enhance user experiences and create business value. With extensive experience in customer support management, Chantel has held roles such as National Customer Support Manager for Installations at B&D Australia and National Customer Service Manager at both Ron Crouch Transport and Allegion, PLC. At Allegion, a notable career trajectory included promotions that led to managing customer service teams across multiple locations while driving productivity through the establishment of performance objectives and KPIs. Chantel's foundation in customer service began in a representative role, emphasizing continuous improvement and operational efficiency.