Anthony Ward-Levens

Anthony Ward-Levens has over a decade of extensive experience in the transportation and customer service industries. Currently serving as On Train Continuity Development Manager at East Midlands Railway since September 2015, Anthony has held various roles including On Train Service Delivery Manager and Customer Experience Manager, overseeing substantial teams and ensuring safety and operational standards. Prior experience includes Retail Sales Manager at Virgin Holidays, where Anthony excelled in customer service and staff development, and roles at TUI and Jet2.com in customer-facing positions. Anthony began a career in the railway industry as a Customer Host, emphasizing exceptional service delivery from the outset. Education was completed at Our Lady Queen of Peace High School with GCSE qualifications.