Dorian Contassot

Dorian CONTASSOT is an accomplished professional in accounts receivable and customer service management with extensive experience in process improvement and team leadership. Currently serving as an OTC Collection & Dispute Management SME and Senior AR Collection Clerk at Electrolux Group, Dorian is responsible for end-to-end process enhancements and the oversight of collection processes. Previous roles include Senior Process Associate at Genpact, Customer Operations Specialist at Shell, and Quality Leader/IT Specialist at HCL Technologies. Dorian holds a Bachelor's degree in French Language and Literature from François Couperin - Fontainebleau, as well as an Associate's degree in Customer Service Management from ISEFAC Bachelor.