Ritva Heikkinen

Ritva Heikkinen is a seasoned professional in customer service and operations with extensive experience across various companies and industries. Currently serving as a Customer Service and Operations Specialist at Elli, a brand of the Volkswagen Group, since December 2022, Ritva has previously held roles including Customer Service Coordinator at Gilson and Camp Scandinavia AB. Key expertise includes business development in the export and cruise shipping sectors while working as a Business Development Manager at Riihimäen Metallikaluste Oy / Selka-line. Additional roles span project sales and account management across multiple organizations, including Sun Microsystems Oy and Kinnarps Oy. Ritva holds a Diplom-Betriebswirtin (FH) degree in International Business from Reutlingen University and has further education from Karlstad University.