Abdalla Fathi Abdelbaki

Abdalla Fathi Abdelbaki is a seasoned professional in customer experience management, currently serving as the Director of Customer Experience at Emirates Post since March 2024. Abdalla has previously held key roles at Astra Tech, including Manager of CX Strategy & Projects and Customer Experience, and at noon as Assistant Manager of Complaint Management and Lead of Customer Experience. Experience also includes leadership positions at GMG as E-Commerce Customer Experience Lead for the Sports Division and at Etisalat in various capacities, culminating in the role of Process Excellence Lead. Abdalla began their career as a Telecommunications Analyst at Orange Egypt. Educational qualifications include an Executive MBA in Business Management from Cardiff Institute, a Postgraduate Degree in Data Science and Business Analytics from The University of Texas at Austin, and a Bachelor of Engineering in Electronics and Communications from the Arab Academy for Science, Technology and Maritime Transport.