Zainab Shamim

Zainab Shamim has over a decade of experience in service quality and business improvement, currently serving as the Service Quality and Compliance Lead at Emirates Post since May 2021. Prior to this role, Zainab held multiple positions at Aramex from April 2010 to May 2021, including Business Improvement & Efficiency, Customer Management Executive for the Oil & Gas sector, and Retail Outlets Executive. Zainab's educational background includes a Master of Business Administration (MBA) in Business, Management, Marketing, and Related Support Services from Indira Gandhi National Open University, obtained between 2012 and 2014, and a Bachelor of Commerce (B.Com.) with a focus on marketing, completed at the same institution from 2007 to 2010.