Libby Lewis Mirghavami

Libby Lewis Mirghavami, MIBA, MIOP (CXAP, CIOP, LSSBB, MCMC) is an experienced professional with a strong background in customer experience and program management. Currently serving as the Director of Customer Experience and Program Management at Encova Insurance since February 2018, Libby has also held roles as Manager of Program and Project Management and Business Analyst Team Lead. Prior experience includes positions at Consumers Insurance USA from September 2012 to February 2018, where Libby worked as Project Manager, Business Analyst, Consumers University Agency Training Specialist, and Commercial Underwriter. Earlier work at State Farm Insurance as a Property & Casualty Representative further contributed to Libby's extensive knowledge in the insurance sector. Libby Lewis Mirghavami holds a Bachelor of Science degree in Business Management and Accounting from Lipscomb University, earned between 1999 and 2003.