Dimitra Atkins

Dimitra Atkins is an accomplished Service Delivery Manager with extensive experience in managing IT service delivery across various organizations, including KPMG Australia, UNIFY Solutions, and Telstra Purple. Demonstrated success in building strong customer relationships, coordinating project deliverables, and implementing process improvements within ITIL frameworks. Key achievements include leading the ISO 27001 standards project at 1ICT Pty Ltd and significantly reducing support costs at ABB Enterprise Software through workflow optimization. Dimitra has a strong educational background with a Diploma in Information Technology & Software Development from Swinburne University of Technology.