Customer Success Manager

** This role is based in Miami, Florida. Will be remote initially, moving to a hybrid arrangement in the near future. **

** All applicants will be required to prove work authorization during the hiring process**

Join our vibrant team as a Customer Success Manager and embark on a journey where your expertise will forge strong bonds with our valued customers. In this dynamic role, you are not just managing relationships; you are the cornerstone of our customers’ thriving alumni communities. Picture yourself as the ambassador of our brand, crafting tailor-made alumni programs that resonate with each customer’s unique vision.

Your mission? To guide our customers through an exciting adventure of understanding, strategizing, and realizing the full potential of their alumni programs. With your insightful approach, you'll ensure they're not just on the path to success but are also exploring new territories for growth and enrichment through our innovative product.

You won't just be overseeing a portfolio; you'll be nurturing a diverse ecosystem of large enterprise customers from various sectors. As a natural collaborator, you'll weave strong connections within our Customer Operations team and be the linchpin between sales, product, and marketing, ensuring our clients' voices are not just heard but echoed throughout our company.

Are you fuelled by a passion for shaping exceptional customer journeys? Do you thrive on connecting dots and people across the globe? If so, we're eager to welcome you aboard and watch you shine as a pivotal part of our spirited team.

About EnterpriseAlumni:

EnterpriseAlumni isn't your average software company. We're the market-leading provider of Alumni Management software, helping giants like Nike, LinkedIn, Bank of America, and the Royal Air Force stay connected with their alumni. Our platform is a powerhouse, driving recruiting efforts, sales opportunities, and brand advocates back into our clients' organizations whilst creating a strong alumni value proposition. But we're not all business. We believe in work-life balance, celebrating our successes, and a culture of collaboration, respect, and a bit of fun!

Key Responsibilities:

Adding value to our customers and their alumni:

• Build, foster, and own strong and lasting stakeholder relationships with our customer base.

• Get inside the mind of our customer: understand their goals, vision and help bring them on the journey to success.

• Act as voice of the end user (alumni) to help customers build an alumni program with a strong alumni value proposition.

• Develop bespoke success plans using best practice and meet with customers regularly to drive action and results.

• Collaborate with customer stakeholders to integrate their alumni program within their own internal teams and processes.

• Content creation: Produce high-quality, engaging content, including alumni spotlights, newsletters, social media content and alumni content related articles.

• Collaboration: Collaborate with relevant customer teams and stakeholders to ensure full understanding of branding, tone of voice and expectation.

• Collaborate with customer stakeholders to integrate their alumni program within their own internal teams and processes.

Adding value to the team:

• Act as liaison between customer and EnterpriseAlumni to ensure the voice of our customer is heard and our customers understand our product
• Provide thorough and regular updates and reports on customer health to the Customer Success team and wider business
• Review and understand metrics to make data-driven decisions
• Identify areas and opportunities for upsell and expansion within client accounts

Qualifications & Experience

• 3+ years professional experience building relationships (large enterprise corporate employment or agency partnership experience preferred).

• Superior communication skills, including the ability to influence and drive results.

• Curious, proactive and always eager to learn.

• Highly organized with excellent project, prioritization and time management skills.

• Ability to partner and build cross-functional relationships with Customer and colleagues across EnterpriseAlumni.

• A collaborative and energetic team player and driven self-starter, with a positive mindset and excellent work ethic.

The role reports into the Head of Customer Success, is part of a global Customer Operations team, and will interact with customers across various time zones.

Why Join Us?

At EnterpriseAlumni, we always have each other's backs. We offer a fast-paced, innovative, and inclusive environment where creativity is our currency, and every success is celebrated. If you're passionate about a career in technology and ready to make a real impact, we would love to hear from you.

How to Apply:

Interested candidates are invited to submit their resume, and a brief cover letter explaining why they are the perfect fit for this role.

NO RECRUITERS

EnterpriseAlumni is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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