We’re specialists in providing 24/7, US-based frontline customer care for the healthcare tech market. We help Americans get the most from their healthcare, and enable innovative service providers to thrive.

Our approach combines US-based contact center services, expert training, and end-to-end device logistics – providing you with everything you need to deliver the best customer service possible.

Our mission is two-fold: providing healthcare technology companies with unrivalled, omnichannel customer services, while helping to keep their support costs low.

Our support services are award-winning, cost-effective, and extend from service design through to delivery and constructive feedback loops. 

We’re there to help your customers, so you can focus on your core business. 

Based on our interactions with your customers, we help you improve your self-service and automation options, minimise call churn, and free up agent time for more complex conversations. We help you to use us less.

We hire expert, empathetic problem-solvers, and they stay with us for four times longer than the industry average.

Our teams are entirely US-based too, so local understanding and the ability to deliver 24/7 support is a given.

Our home is Akron, Ohio. We’re in the tech hub of the Midwest, and a hotbed of healthcare technology talent.

The growing concentration of healthcare tech specialists in the area means that we benefit from a rich talent pool – and our healthcare clients and their customers benefit from this talent too.

Health Care

Support Services

Epiphany

Suranjan Shome

Joseph Marte

Whendi Fubler

Chris Formet

Angela Lowry

Jason Kleem

Jim Talley

Doug Jones

The Technical Support team at Epiphany is dedicated to providing expert assistance and solutions for healthcare technology customers. Comprised of Level II Technicians, Field Technicians, and a Director of Technology, this team handles complex technical issues, ensuring seamless device functionality and user experience. They are pivotal in minimizing downtime, enhancing self-service options, and continuously improving support strategies, all while delivering compassionate and effective customer care.

Technical Support

Leadership Team

Business Development and Strategy

Technical Support

About

Team members

Other teams at Epiphany

Leadership Team

Business Development and Strategy