Partnerships Account Manager

Location: Norfolk (Hybrid - One Day a Week in the Office!)

Role title: Partnerships Account Manager

Salary: £26,000 - £32,000 + Uncapped OTE £38k +

About Us: EposNow is a global leader in tech solutions, revolutionizing the way businesses operate. We support over 30,000 businesses across 71 countries and work within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our marketing department to support a growing customer base. With an inclusive culture, we support every employee with a personalised progression plan to identify a clear and achievable career path for success.

The Opportunity

The Strategic Partnerships channel is critical to Epos Now’s growth. The EMEA Partnerships Account Manager will serve as the primary point of contact for resellers, providing end-to-end support and driving account growth and retention. Success in this role will be measured by account growth, customer retention, and revenue generation.

What You’ll Be Doing (the nitty gritty)

Account Management:

• Serve as the dedicated point of contact for reseller accounts, ensuring excellent customer service and effective outcomes.
• Build and maintain meaningful relationships with resellers and their customers, identifying opportunities to maximize the value of the Epos Now system.
• Develop and implement account plans to outline future revenue and growth opportunities.
• Track reseller inventory levels and shipments to increase upfront revenue.
• Conduct software demos and training for partners and prospective clients.

Operational Excellence:

• Maintain accurate and up-to-date records in Salesforce, including contact information, cases, and opportunities.
• Follow established processes and provide feedback for improvement.
• Escalate cases to the appropriate departments as necessary.
• Ensure correct subscriptions, timely invoicing, and accurate reseller end-user industry data.

Training and Support:

• Deliver onboarding and product training to new partners.
• Maintain the Partnership Hub with updated content for partners.
• Develop a "train the trainer" model to empower resellers to manage implementation and Tier 1 support for their clients.
• Troubleshoot integration issues with Epos Now and third-party software partners.

Productivity and Reporting:

• Respond to all reseller communications and escalate cases the same day.

• Regularly report on performance metrics and address blockers.

• Maintain up-to-date Salesforce reports and performance trackers.

• engagement.

What You’ll Need:

• A focus on client satisfaction: Proven experience in account management, partnerships, or customer success roles.
• Relationship building: Excellent relationship-building skills with a focus on driving growth and retention.
• Organised: Strong organizational and time management skills. I.e. the ability to work collaboratively in a fast-paced,  mostly remote environment.
• Tech Savvy: Proficiency in Salesforce or similar CRM systems.
• Business minded: Commercial awareness to anticipate forecasts and meet KPI’s consistently

Benefits:

• 28 Days Holiday (inc bank holidays)
• Company laptop
• Uncapped earnings via a commission scheme
• Predominantly remote working environment

Ready to get going? Apply Now! The interview process is super simple. First, you’ll be invited to a 30 minute video screening with our recruitment partner. Then - you’ll participate in a two stage interview process.