Atul Arya

Atul Arya is a Workforce Management professional with over 9 years of experience in the field. Currently serving as a WFM Scheduling and Forecasting Analyst at Medly since July 2021, Atul has extensive knowledge of various WFM tools including Aspect eWFM, CMS, AVAYA, CCpulse, and Genesys cloud. Previous roles include Workforce Management Analyst at eBay, and positions at Ingnius Systems Private Ltd and Yatra Online Pvt Ltd, where responsibilities included client request analysis, staffing, and reporting. Atul has also held leadership roles, such as Team Lead at iEnergizer, where interaction with clients and forecasting call volumes were key responsibilities. Atul's career began in technical support at Teleperformance, providing assistance to Xiaomi users. Atul holds a Bachelor of Engineering degree in Information Technology from Radharaman Institute of Technology & Science.