Ana Paula Lopes

Ana Paula Lopes is a seasoned professional with extensive experience in customer service quality, training, and operational management. Currently serving as Coordinator of Customer Service at EssilorLuxottica, Ana previously held significant roles including Head of Quality & Customer Experience at Evollo and Coordinator of Training and Quality at Mobly. Throughout the career, Ana developed and implemented strategies to enhance customer interactions, improve team performance, and drive operational excellence. With expertise in training development, performance assessment, and customer journey mapping, Ana has demonstrated a strong ability to lead teams and cultivate a positive work environment. Ana holds an MBA in Marketing Management from USP/Esalq and a degree in Law from Centro Universitário Padre Anchieta.