Sales Manager - London

About Us:

Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company.

Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries.

Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion.

This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry. 

About the role:

The Sales Manager's main objective is to promote sales of the company's product, being responsible for providing effective customer service using knowledge of the company's products and services to ensure we meet customer needs. This role will work closely with external business partners and internal stakeholders.

Necessary Duties and Responsibilities include the following:

• Maximizing sales and profit through the sale of implants and related products and solutions against the agreed sales plan.

• Conduct operations of the sales role in line with internal procedure as well as external regulatory guidelines.

• Strong understanding of the operation of our products, features and benefits.

• You must have an understanding of the market and the competition so that you can explain how our products are superior.

• Assist in the build and development of our brand locally, in line with the global marketing strategy

• Communication with Supply Chain for the correct supply of promotional materials

• Tracking pending orders and offering substitutions to customers.

• Review together with customer Care orders received from customers and resolve any discrepancies.

• Communicate to Customer Care any special conditions of an order or a customer so that it can process orders in accordance with our terms and conditions of payment and orders are sent in a timely and appropriate manner to customers.

• Work closely with Marketing to meet and exceed internal and customer expectations.

• Report field visit accurately working on providing insights to the territory manager in order to get orientations

• Segment the customers in several categories with very detailed information
  Point of contact of the customers when it comes to providing the best possible service for any kind of issues the surgeon might have

• Be a business partner for the customer to help grow activity and revenue

• Go in the operating room with customers to create strong relationship, understand their needs and providing helpful advices when using our products

You are:

• Minimum 3 years of experience in the area of sales in a similar industry.

• Native English speaker.

• You must be influential, courteous and have good discussion making skills.Ability to develop, maintain and strengthen relationships with other people both inside or outside the organization
  Ability to work in team.

• Dynamic, structured and persistent.

• Problem solving mentality and proactively addresses work-related problems.

• Ability to perform multiple tasks due to priorities and opportunities that are constantly changing.

• Strong verbal, written and listening communications skills

• Strong presentation skills.

• Strong ability to follow up and execute

• Sense of priority and good organizational skills

• Ability to work with CRM

• Used to work with reports of field visit, segmentation and sales force effectiveness kpis

• Customer Service oriented person

• Ability to reply fast to emergencies and problem solving capacity

• Ability to sell but also to offer business solutions to the customers

This role is London region based.

Please submit your CV in English.

Important Note*: This job description includes the necessary aspects required to evaluate this job position. It should not be used as a complete list of unique responsibilities, skills or labors.*

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