Alaa al Shamy

Alaa Al Shamy is a skilled customer service professional with extensive experience in the telecommunications sector. Currently employed as a Live Chat Support Executive at e& UAE, Al Shamy specializes in responding to customer inquiries and documenting interactions. Previous roles include Senior Takaful at Libano-Suisse Takaful Egypt and a variety of positions at Xceed, ranging from Postpaid Customer Service Representative to High Value Customer Service Representative, where responsibilities included managing technical and non-technical issues for various customer accounts. Additional experience includes significant contributions at ETISAL International Group, focusing on back-office activation tasks and corporate customer service. Al Shamy holds a Bachelor of Arts in Touristic Guidance from Helwan University, where studies spanned from 2012 to 2016.