Yasser Wahba

Yasser Wahba has extensive experience in contact center operations and service delivery, currently serving as Vice President of Contact Center Operations at Etisalat UAE since September 2018. Prior roles include Director of Consumer Prestige and High Value and Senior Director of Contact Experience at the same company. Prior to Etisalat, Yasser held the position of Senior Director of Service Delivery at Sutherland from March 2013 to September 2018. Yasser began a career at Xceed in March 2003, progressing from Contact Center Team Leader to BU Director of Multi Sites by 2013. Yasser's earlier experience includes managing bookings and tours as a Contact Center Manager at ISIS Travel and serving as a Tour Leader. Yasser holds a degree in Commerce with a "Very Good" distinction from Ain Shams University, completed in 1999.