Agnes Mak is an experienced UX/UI Design Lead with a strong background in user experience and product management, currently leading UX design at the United Nations and serving as a Senior UX Designer and Product Manager for the Ontario Government. Agnes has successfully managed diverse design projects, significantly reducing bounce rates and improving team operations while supervising interns. Prior to these roles, Agnes contributed to content and communications at the Hong Kong Government, producing content for a vast audience and overseeing press inquiries. Agnes's educational background includes a postgraduate degree from Saïd Business School at the University of Oxford in Artificial Intelligence for Business and a Bachelor of Education from The University of Hong Kong, complemented by certifications in User Experience Design and French Language and Culture.
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