Pamela McGlone

Pamela McGlone is a seasoned professional with extensive experience in the customer experience and operational excellence sectors. Currently serving as Consulting Director of Operational Excellence at Eventus Solutions Group, Pamela leads the Contact Center Quality Assurance and Conversational Analytics team. Previously, Pamela held the position of VP Marketing & Customer Experience at eClerx, where contributions as Chief Storyteller enhanced the Customer Operations Business Unit. At U.S. Bank, Pamela served as SVP of Contact Center Shared Services, overseeing a significant transformation across multiple contact centers. As Vice President & Chief of Staff at Expert Global Solutions, Pamela led customer experience transformations and managed large-scale client relationships, contributing substantially to revenue growth. Pamela holds a Post Graduate degree in Corporate Communication & PR from Fanshawe College and an Honors BA in English Literature from Western University.