Alfonso Toledo

Alfonso Toledo is a seasoned professional in Workforce Management with extensive experience in remote contract management focused on Forecasting, Planning, and Scheduling. Currently serving as the Senior Workforce Management Director for the Americas at Everise since March 2021, Alfonso Toledo is responsible for developing capacity plans, forecasting call volumes, and making scheduling recommendations. Prior to this role, Alfonso Toledo was the Senior Workforce Management Manager at TELUS International from April 2005 to March 2021. Alfonso Toledo holds a Bachelor's degree in Administración y gestión de empresas from ESI School of Management.