Shreya Sharma

Shreya Sharma is an experienced professional with a strong background in customer experience and escalation management. Currently serving as an Escalation Manager at Excitel Broadband since January 2020, Shreya previously held the position of Customer Experience Lead at Zomato from September 2017 to December 2019. Earlier in Shreya's career, a role as a Customer Relationship Management Specialist was undertaken at American Express from June 2012 to August 2017. Shreya holds a Bachelor of Technology in Computer Science from Amity University, completed in 2012, and received foundational education at D.A.V. Public School in India from 1995 to 2008.