Part-time Live Event Associate

The Part-Time Virtual Meeting Tech Agent - Contractor (Remote) is a virtual-based contractor who provides behind the scenes world-class support for live interactive events hosted on our proprietary video sharing platform. Working in partnership with the Senior Event Manager and ExecOnline Facilitator, the Live Support Associate provides white-glove technical support to faculty, facilitators, and executive-level participants during virtual sessions to ensure a high-quality experience. The environment is similar to that of a live virtual meeting.

This position is perfect for tech-savvy candidates that possess a strong willingness to offer prompt online video-based support to executive-level business professionals. Candidates will have the opportunity to grow within the various positions that are continually available throughout our growing family of products, services, and people with proven abilities and the willingness to succeed in this industry.

Hours for this role fall between Monday - Friday between 7:00am - 10:00pm EST and shifts will vary based on the ExecOnline program schedule. Shifts are typically scheduled for 2 hours at a time. We are open to flexible schedules ranging from 5-15 hours of availability per week. Candidates must be located and authorized to work in the US. 

What we want you to do:

• Support participant and faculty use of audio and video devices and desktop computing environments such that they are optimized for live interactive online video events.
• Troubleshoot technical complications of any ExecOnline participants, senior event managers, and facilitators.
• Identify, track and report technical problems.
• Demonstrate a familiarity with standard concepts, practices, and procedures of our learning content and platform (with training)
• Document any technical or general participant experience matters in designated area
• Continuously endeavor to improve the quality of our support and service, both internally and externally

What you need to succeed:

• College / University education (4-year degree) from an accredited school
• 1 - 3 years work experience, preferably in executive support or with a SaaS company
• Work well with high-level executives from around the world
• A customer-service orientation aimed at helping users optimize their use of audio and video in web conferencing technologies.
• Professional and calm demeanor under pressure
• Ability to multi-task in fast-paced, high stakes environment
• Clear and effective written and verbal communication skills with a global base of executive-level participants
• Proficiency with Salesforce along with Microsoft and Google Doc suites
• Reliable access to strong broadband internet connectivity
• Access to a reliable and current PC or Mac, along with headphones/earbuds with microphone
• Access to a quiet area during live meetings

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile (if applicable). Please also fill out the following questionnaire: https://www.surveygizmo.com/s3/4310862/LEA

 Please note that in order to be considered for this role, you will need to submit your resume, cover letter, and complete the questionnaire.

About ExecOnline

ExecOnline partners with top business schools, including Berkeley-Haas, Columbia, IMD, MIT-Sloan, Wharton, Chicago Booth, and Yale to rapidly deliver online leadership development programs that generate lasting organizational impact. ExecOnline’s university-certified programs in strategy, innovation, operations, and more feature dynamic content tailored to the unique corporate objectives of their clients. ExecOnline has delivered transformational leadership development experiences to more than 200 organizations and 10,000 business leaders.